Technical Solutions Specialist – Americas Hub

What gets you up in the morning?

• Do you want to leave your mark on the world and make your contribution to a world-class Sales team?
• Do you love interacting with great people?
• Are you passionate about localization and translation technology?
• Are you passionate about various industries, talking with enterprises and LSPs, in their mother tongue?
• Are you a “solution finder”, always in search of the right answer for someone, or the functionality that can unlock a buying decision

Then this position at memoQ may be just for you!

Why memoQ?

• If you love learning and would like to work with some of the best minds in the industry, memoQ, a global market leader in translation technology and one of the top 500 fastest-growing SaaS companies in the world, can be a great choice for your continued professional growth.
• If workplace atmosphere is important to you, you’ll love working as part of memoQ’s highly motivated, talented, international team, with enthusiastic and helpful co-workers.
• If you like freedom and flexibility, you’ll enjoy the autonomy you’ll be trusted with at memoQ to make your own decisions, optionally working as an employee, from home and also enjoying flexible working hours.

What you’ll do in this role at memoQ

As a member of memoQ’s Sales Team, you will

• Support the sales activity of the Hub by providing product demonstrations, kick-offs, trainings, technical support during the sales process
• Provide second-level support if necessary through our ticketing system (ZenDesk)
• Collaborate with peers (other TSS, solution engineers, support engineers, sales Hubs, Business Services, Support, Production) during the sales process, providing support as needed
• Provide feedback regarding to functionality and features requested by prospects and Hub server accounts
• Inform the Hub members about potential business opportunities
• Engage prospects and customers in order to generate new leads in general and during memoQ conferences and events 
• During consultancy/discovery calls organized by sales colleagues you will qualify and forward potential leads to Hub members and Business Services while recommending solutions (no cold-calling)
• Use knowledge obtained from product demonstrations to prepare materials (white papers, case studies, etc.)
• Scope projects at clients
• Support sales and product design teams with technical advice
• Help with case studies and testimonials from existing accounts
• Continuously learn about memoQ, its competitors, and the market
• Regularly share insights with Production and Marketing

What we think will help you succeed in this role

We believe you can be phenomenally successful in this role if you recognize yourself in the description below.

Don’t worry if you don’t meet all of the criteria—we value people who have the right attitude and are ready to learn.

• Solid experience with memoQ, ideally with memoQ TMS/server/cloud
• Other TMS knowledge is a plus
• Client-focus, communication, social skills, willing to engage in presentations, trainings and other types of communications
• Written and spoken English and French proficiency
• Eager to learn and design technical solutions
• Technical experience in business consulting
• Good command of MS Office, Jira, ZenDesk, HubSpot CRM and further internal systems are a plus

How to apply

If you’re interested by this position, please get in touch with us by clicking on the button below. Please send in the form, including both your English CV, a cover letter in English, and your expected salary range. We will be delighted to have a conversation.

You’ve applied. What’s next?

We want all of our candidates to enjoy a smooth and efficient experience with us which is why we aim to get back to you regarding your application within a short time. 

As we receive numerous applications to our positions, if your profile corresponds to our requirements to continue the process, the first step is a screening call with a member of the recruitment team. This is followed by a video meeting with the hiring manager and a relevant stakeholder or depending on the nature of the role, sometimes we ask for some test. 

The final step is a chance to meet some of your potential teammates, it can be done in person in the office or online