Frequently Asked Questions - memoQ translator pro

What is an SMA?

It stands for Support and Maintenance Agreement, covering our support engineers’ availability 24/5. The SMA also grants users guaranteed access to our new versions and builds.
Please note: SMA is a continuous agreement. The date you purchased your memoQ license will always be your SMA expiration and renewal date for each following year.

How much is the SMA for translator pro?

One year of SMA costs 124 EUR/154 USD.

What is the validity of my SMA?

The SMA is a yearly fee. Your SMA is counted from the day of your first purchase. The date of your first purchase will indicate when you will need to renew your SMA.

Can I just extend my SMA from today?

It is possible to renew the SMA on any day, however, please keep in mind that the first purchase date will always indicate when the SMA should be renewed for another year.

My SMA expired, how much do I need to pay to download the current version?

Please calculate the number of years elapsed since your first purchase and multiply it by 124 EUR or by 154 USD. In order to make a correct calculation, use the first purchase date as it is the indicator of the SMA renewal date.

Can I still use my translator pro license if my SMA is not valid anymore?

Yes, you can still use translator pro. The only limitation of not renewing your SMA is that you will not be able to download newer versions of memoQ, and you will not be eligible to receive help from the Support Team.

If I see a discount for new translator pro license purchase, can I use it for my SMA renewal?

Buying a completely new license and renewing the SMA are two completely different options, however, we run regular campaigns for expired SMA renewals via email. If you want to subscribe to these emails, please send an email to marketing@memoq.com.

Please note: SMA is a continuous agreement. The date you purchased your memoQ license will always be your SMA expiration and renewal date for each following year.

We advise you to renew your SMA each year when getting close to the expiration date. Each year is payable. If you haven’t renewed your SMA in three years, you would need to pay all 3 years to enjoy the latest version of memoQ.

Useful links:

Renewal guide
More about the SMA

What is my translator pro’s serial number?

The serial number is the identification of your license — it should be provided when contacting Sales or Support.

Can I use the serial number on 2 computers, even at home or in the office; on a laptop or desktop?

You may use your translator pro license by adding to your serial number a -001 and -002 at the end.

Where can I buy a license?

Via our webshop

Do you offer discounts?

We run regular campaigns to support linguists and freelancers. If you signed up for our regular email updates, you will receive email notifications about discount campaigns once they occur. Also make sure to follow memoQ on Facebook to be notified about updates!

I received a discount code! How can I purchase using a discount code?

Please follow the instructions here.

If I see a discount for new translator pro license purchase, can I use it for my SMA renewal?

Buying a completely new license and renewing the SMA are two completely different options, however, we run regular campaigns for expired SMA renewals via email.

Can I get a VAT invoice?

If you require an invoice, please make sure to send a ticket to our Support Team here. In the ticket, please state the nature of your request (invoice), with all the necessary information, and our team will assist you in creating the invoice.