Dinamic Group Services
Romania
Goals
Dinamic Group Services aimed to improve translation quality and efficiency, prioritize terminological consistency, and enhance workflows. The company also sought to expand internationally, ensuring localized content accurately reflects the brand’s messaging and values.
Challenges
Before partnering with memoQ, the company encountered several challenges. Their coordination and review process was manual and highly time-consuming, often leading to errors. Maintaining consistent technology also proved to be an obstacle.
Results
After implementing memoQ TMS, Dinamic Group Services achieved a 30% decrease in project delivery time and a 25% reduction in translation errors. Moreover, the company saw substantial improvements in terminological consistency, along with increased customer satisfaction.
“By using memoQ, we have observed a 35% increase in productivity, a 20% improvement in translation quality, and a 15% reduction in operational costs. These improvements have significantly impacted our turnover and customer satisfaction.”
Aida Matei
Dinamic Group Services
Why memoQ?
Drawn to memoQ’s user-friendly interface, advanced project management abilities, and flexible integration with existing tools, Dinamic Group Services began exploring memoQ as a potential TMS solution at the end of 2020.
Overcoming Challenges Together
Since implementing memoQ, Dinamic Group Services has effectively overcome challenges such as terminological inconsistency, project delays, and translation errors. memoQ enables them to centrally manage all translation projects, utilize translation memories and glossaries for consistency, and collaborate more effectively with translation and review teams.
Key features like translation memory, integrated glossaries, project management tools, and the pre-translation function have considerably optimized operations. In addition, detailed reporting and flexible workflows have led to significant improvements in their localization processes.
Support and Onboarding Experience
Dinamic Group Services consistently finds the memoQ team prompt and knowledgeable, resolving issues swiftly. For instance, when they required assistance with a complex integration, the memoQ support team delivered customized solutions that met their needs perfectly.
The onboarding process was well-structured, with training sessions tailored to Dinamic Group Services’ specific needs, allowing the team to use memoQ efficiently from the start.
A Partner in Success
memoQ has become more than just a tool for Dinamic Group Services. It is now a vital partner that meets the company’s specific needs and integrates seamlessly with their existing systems. This collaboration has allowed Dinamic Group Services to focus on key objectives—delivering high-quality translations and expanding into international markets.
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Dinamic Group Services faced issues with terminology, workflows, and translation errors, affecting quality and growth. With memoQ, they cut delivery times by 30%, reduced errors by 25%, and improved customer satisfaction, supporting global expansion.
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By using memoQ, we have observed a 35% increase in productivity, a 20% improvement in translation quality, and a 15% reduction in operational costs. These improvements have significantly impacted our turnover and customer satisfaction.