Customer stories

Alkemist Translation Company

goals

Goals

Alkemist aspired to meet its clients’ needs and to make their work easier by providing the highest quality services. Their goal was to achieve this by using the best technology on the market to make their processes as smooth and optimized as possible.
challenges

Challenges

Prior to using a TMS, Alkemist stored their translation memories and term bases locally on their computers. While delivering more than 100 projects daily, they had to import each TM with every project, save, export the TM again, and send it to their colleagues. This process was not only time-consuming, but it also incurred unnecessary expenses.
customer stories

Results

Alkemist has been using memoQ for over a decade as one of their CAT tools, and it is preferred by many clients. The user-friendliness, customizability, and easy project tracking were the main reasons they chose memoQ’s team solution as their primary TMS. Since implementation, their efficiency has increased by 70% and they can now manage more than 40 language combinations in a single project.
“Since memoQ is our primary TMS and we strive to run all projects through it, we could say that the gain in efficiency is at least 70%.”
Marija Mirković
Managing Director at Alkemist

Alkemist’s fast-paced localization with memoQ 

Keeping up with extremely tight deadlines was one of Alkemist’s great challenges. With the help of memoQ TMS, Alkemist can set up simultaneous translation and review, while at the same time having term bases and QA settings in place to maintain quality and consistency. They can also easily keep track of their linguists’ progress, and for similar projects, they appreciate the versatility of memoQ project templates. In addition, the variety of customizable file filters enables them to process any file format they receive from their clients. 

We are proud of anything that can optimize time management and automate processes for our project managers, and memoQ does precisely that.” - explains Lea Magdić, Head of Project Management Team at Alkemist

Alkemist also benefits from the wide variety of integrations in memoQ. For instance, five years ago, they took advantage of memoQ’s integration with Plunet. This fundamentally changed the way their project managers work. Projects created in Plunet are simultaneously and automatically created in memoQ which results in significant time saved.  

Another factor that contributes to Alkemist’s success is being able to rely on memoQ’s support team. 

“10/10. Always very helpful, and if they don’t have an answer right away, they do their research and come back with a potential solution. And the communication is very pleasant, so we are never reluctant to contact support, which is very important.” - adds Lea Magdić, Head of Project Management Team

About Alkemist

Alkemist, a distinguished language service provider hailing from the heart of Europe, boasts a strategic presence in Ljubljana, Prague, Zagreb, and Belgrade. With an impressive portfolio spanning 110 languages, they are your gateway to global communication. But Alkemist's commitment extends beyond words. A portion of every project finds its way to the Alkemist Foundation, reinforcing its ethos of making a positive impact on those in need. 

Looking for a Solution for
Your Translation Needs?

Read More Success Stories

Dinamic Group Services faced issues with terminology, workflows, and translation errors, affecting quality and growth. With memoQ, they cut delivery times by 30%, reduced errors by 25%, and improved customer satisfaction, supporting global expansion.

Dinamic Group Services By using memoQ, we have observed a 35% increase in productivity, a 20% improvement in translation quality, and a 15% reduction in operational costs. These improvements have significantly impacted our turnover and customer satisfaction. Lire tout

HubSpot aims to provide non-English user interactions that match the quality of its English ones across all customer touchpoints with its software and content, regardless of language preference. This is essential to HubSpot's international growth strategy, enabling delightful experiences for its customers in all markets and adding value to their businesses.

HubSpot It was very noticeable that the ability of memoQ AGT to leverage context-specific information when generating translations has significantly enhanced translation accuracy and quality, well surpassing the capabilities of some traditional machine translation tools. Lire tout

The Axiom team was able to successfully deliver a large-scale software localization project for a multinational client within the Market Research industry, encompassing multiple languages and complex technical content.

Axiom Translate "memoQ has been a game-changer for us, providing a robust solution that aligns with our localization needs within the Market Research industry. Its user-friendly interface and powerful features have positively impacted our workflow, allowing us to take on more projects without compromising on quality." Lire tout